DC Dr. Harish Kumar Vashishtha said that the public resolution camp is an effective means of establishing direct communication between the government and the public. The administration’s primary objective is not only to listen to people’s problems but also to ensure their timely and satisfactory resolution. He directed officials to take each complaint seriously, thoroughly investigate it, and take prompt action as per the rules.
He said that it is the responsibility of officials to ensure that complainants do not have to repeatedly visit offices to resolve their problems. He clarified that unnecessary delays or negligence in resolving public complaints will be viewed seriously. All departments should continuously monitor the progress of complaints and complete action within the stipulated time.
Superintendent of Police Medha Bhushan said the police department has been made more sensitive to the resolution of complaints and that no negligence will be tolerated. Guidelines have also been issued to all police officers.
In the Samadhan camp, Harish, a resident of Gandhi Colony, raised a problem related to ration. Yashpal Malik, a resident of Latif Garden, lodged a complaint at the district secretariat demanding action against those throwing garbage in the open, on which Deputy Commissioner Dr. Harish Kumar Vashisht directed SDM Panipat to take action in this matter. Similarly, Sanjay Kumar of Gandhi Mandi applied to get his income corrected in the family ID. Haroon of Garhi Basic applied for disability pension, on which the Deputy Commissioner issued instructions to take action against them.
Similarly, Satpal of Jaurasi village raised his issue of encroachment. The Deputy Commissioner directed the concerned officer to take action. ADC Ankit Chouksey, SDM Mandeep Kumar, Nagaradhis Tinu Poswal, DSP Vikas Kumar, DMC Arun Bhargava, and other officials were also present on the occasion.
